Getting Started

How does “Don’t Fret Pet!” work?

1. Create a profile for You and Your Pet

The first thing you need to do is set up your profile and, more importantly, your pet’s profile.  If you have multiple pets you need to set up a profile for each of them.

2. Find the right Pet Service Provider for Your Pet

There are two ways you can use the portal – search for a suitable Pet Service Provider by entering search criteria or posting a Job and selecting a Pet Service Provider from the applicants.

Search for a Pet Services Provider

Using Find Pet Service Providers in the top menu or Make A Booking on your Dashboard, search for and select Pet Services Providers who suit you. Check their availability and enter a Booking request. (You can approach more than one Pet Service Provider about your Booking.)

OR…

Post a Job 

Let the Pet Service Providers come to you.  Use Post A Job on your Dashboard or under My Job Listings to post a Job.  When you Post A Job you are advertising for any available Pet Service Providers to apply to you for the Job you have raised.  You can then look at each applicant’s profile and contact those who suit you. There is a 5% Job Advertising Fee for posting a Job, with a maximum fee of $25.00.

3. Make a Payment 

When the Pet Services Provider has accepted your Booking request or you have accepted a Pet Service Provider who has applied for a Job you posted, payment of either a deposit or the full amount is required depending on when the service starts. A 20% deposit is payable if the Booking or Job starts in more than 14 days and the balance of payment is due 14 days prior to the start date of the service.  Payment of your Booking/Job activates your insurance coverage.

4. Meet & Greet 

For care where your pet is going to stay at the Pet Service Provider’s home or where the Pet Service Provider is going to be coming to your home, whether on Home Visits or to House sit, a Meet & Greet is a vital step to ensure you are comfortable with this Pet Service Provider, that your pet is compatible with them and, if boarding in the Pet Service Provider’s home, with their pets and property.

5. Provision of Service 

Your Pet Service Provider provides the service and you can feel relaxed knowing everything is covered with insurance and customer support. If you are going away your Pet Service Provider will help give you peace of mind too with regular updates.

6. Review & Complete 

After the service has been provided we ask you to write a Review to let other Pet Owners know how everything went with that Pet Service Provider. At the completion of the Booking/Job, once everyone has indicated they are happy, payment is forwarded to the Pet Service Provider.  If you don’t approve payment to the Pet Service Provider within 7 days it will automatically be released to them on the eighth day.

What services will I find on offer?

Note: All Pet Service Providers set their own prices and these will be found on their individual listings.

 

Pet Boarding (in a pet sitter’s home)

Your pet will be welcomed into the home of a loving pet sitter. You can feel completely relaxed on holiday knowing that your pet is being given the attention they deserve in an environment similar to their home. You meet your pet sitter in advance for total peace of mind.

We have been providing pet care since 1993 and we know what is important to you. To aid you in selecting the perfect sitter for your pet we ask the pet sitters to provide all the information you need.  This, in turn, helps to narrow your search results so that you don’t waste time having to contact numerous pet sitters who may not be quite right for you.

Our dog sitters appreciate the importance of treating your pooch like a member of the family and will welcome your dog inside their home though we do have some sitters who specialise in minding outdoor dogs.

Some pet sitters even offer a drop-off and pick-up service for a pet they are minding so, when searching for the right pet sitter for your pets, if you need this additional assistance look for one who offers this service.

From our many years of experience in arranging holidays for pets we know it is very important to ensure that your pet has some reminders of home. Little things like bringing along the same food they are used to eating at home and packing their bed as well as some of their favourite toys make for a happy pet and ensures there are no upset tummies.

 

Home Visits

This service is mainly suited to cats, birds, rodents, rabbits, fish, reptiles and farm animals. While a cat can be cared for in a pet sitter’s home, most cats would prefer to be left in their own home in the environment they are used to.

Home visits are available for dogs but we recommend that they are limited to two days as dogs are pack animals and having just one or two visits a day can lead to anxiety, destructive behaviour, escape attempts or barking for long periods of time.

If you have pets who would be much better staying at home you can engage a Pet Service Provider to call in and check on them, feed them, walk them, change kitty litter and spend time with them.

Whilst at your home the Pet Service Provider can bring in your mail, take out your rubbish and water some plants so that your home appears to be lived in when you’re away.

The home visit Pet Service Provider will arrange a pre-visit to your home in advance so that they can meet your pets and become familiar with your requirements and also so that you can feel totally happy with your chosen Pet Service Provider and their understanding of your requirements.

You can feel comfortable that all “Don’t Fret Pet!” home visit Pet Service Providers have had National Criminal History Checks.  Once we have checked received official confirmation that they have been checked a Police Checked badge will appear on their profile.

Search our portal for a home visit Pet Service Provider in your area and view their profile to see the type of pets they visit. Many of our Pet Service Providers provide their services for a variety of pets including (but not limited to) dogs, cats, birds, rodents, rabbits, fish, reptiles and farm animals. There are Pet Service Providers in all capital cities as well as many regional areas.

 

House Sitting

House sitting means that a house sitter stays at your house and takes care of your pets and your home while you are away.

Do you have lots of pets which makes it impractical, and very costly, to board them all?

Or perhaps it won’t work for your pets to just have one or two short visits a day.

Or maybe your pets become stressed if they are moved from their usual environment.

For added security, do you want your house to look “lived in” while you’re away? The house sitter can empty the letter box, water the plants, open and close blinds or curtains and have lights on during the evening so that it is obvious that someone is “home”.

Having a house sitter come to live in your home when you are away could be the perfect solution for you.

You meet the house sitter in advance to be sure that you are totally happy with them and you can feel comfortable knowing that all “Don’t Fret Pet!” house sitters have had National Criminal History Checks. Once we have checked received official confirmation that they have been checked a Police Checked badge will appear on their profile.

 

Dog Walking

Are you worried because you just don’t have time to walk your dog but you know how much he or she enjoys it?

Don’t fret!   On the “Don’t Fret Pet!” portal you can find local dog walkers who can take your dog for a walk. You discuss with your dog walker the length of walk required and the frequency of walks.

Regular dog walking is necessary for your dog’s health – both mental and physical! Most dogs have to be walked at least once a day for 30 minutes. Very active dogs require more. The breed and age of your dog will determine how long and how intensive a walk should be. You can find and book suitable and reliable dog walkers for long walks (over 30 minutes) or short walks (up to 30 minutes) online through “Don’t Fret Pet!”.

Arrange for a Meet & Greet beforehand so that you can be sure the dog walker is right for your dog and that you are totally happy with them.

Search the “Don’t Fret Pet!” portal for a dog walker in your area. There are walkers in all capital cities as well as many regional areas.

 

Pet Taxi

Does your pet need a lift somewhere?

If you are unable to take your pet to an appointment e.g. vet, groomer etc.  –  book a Pet Taxi to do that for you.  All Pet Service Providers who offer this service must provide us with a copy of their Drivers Licence as well as photos of the vehicle they plan to use for this service.

Also, some pet sitters offer a drop-off and pick-up service for a pet they are minding so, when searching for the right pet sitter for your pets, look for one who offers this service.

 

Pet Grooming

Pet groomers who advertise on our site have all done some training, they are not just people who say that they can help with this but have never had any experience. We require proof of their qualifications.

Some of the groomers will come to your home and wash, clip and brush your pet or just give them a bath if you find you never have time to do this. Others prefer for your pet to be taken to their premises if a more professional grooming service is required – and some even offer a pick-up and delivery service for your pampered pet.

Please check our portal for a groomer close to you.

 

Pet Day Care

Worried about your pet being at home alone when you’re at work all day?

Search for a carer in your area who can welcome your pet into their home during the day for a full or half day. You can then feel relaxed when at work knowing that your pet is getting lots of attention. You may need this care every working day or just the odd day here and there. It will mean that you will both be happier.

 

Pet Training

Need some help with behavioural issues with your pet?

People who advertise pet training on our site all have a minimum standard of training, not just people who say that they can help train your pet but have never had any experience.  We require proof of their qualifications.

What needs to be done before a pet boarding Booking commences?

When your pet is going to stay in a pet sitter’s home there are a number of things to consider to ensure that it is a successful ‘holiday’ for your pet.

  • The pet sitter you select will need to know as much as possible about your pet to ensure they can give them the best care possible. Be sure to complete all sections of your pet’s full profile online.
  • If vaccinations are applicable to your type of pet you must provide the pet sitter with proof of current vaccinations or titre testing before taking them to the pet sitter’s home to stay.
  • Your pet must be de-flead and up-to-date on flea control treatments (where applicable).
  • Ensure your pet is up-to-date on all worming requirements. This includes heartworming. Be sure of what the product you are using treats. Not all applications include heartworm. This may need to be done separately.
  • If your pet is not desexed it is strongly advised that you select a sitter whose pets are desexed.
  • You should ensure your dog or cat has been microchipped. Microchipping dogs and cats is not only required by most Councils but it can ensure the safe return of your pet should he or she escape. Your pet must be microchipped prior to registration with “Don’t Fret Pet!”
  • Ensure your pet is wearing a collar, has a leash (if it is a dog), and is wearing a tag with your contact number clearly displayed.
  • You need to register your dog or cat with your local council. Pet registration is a legal requirement and is mandatory under the Domestic Animals Act 1994. You can be fined for not complying. Every dog and cat three months of age and over must be registered with your local council. Existing registrations must be renewed by 10 April each year. Click here to find contact details for your local council.
  • Sitters do not provide food for your pet so be sure you have provided enough food for the duration of their stay. Please do not change your pet’s diet for the holiday. Provide the same kind of food that your pet is already used to as a sudden change in diet can create upset stomachs and toileting issues. It is always advisable to pack an extra couple of days food more than required in just in case your return is delayed.
    If the length of your pet’s holiday and the type of food they eat makes it impossible to provide all the food in advance discuss this with the pet sitter.  It may be necessary to provide the initial supply and then leave a “kitty” for the sitter to purchase more food as necessary.
  • All dogs staying with pet sitters must have a good understanding of, and respond to, basic commands. They should be well socialised and comfortable around both other pets and humans.  If your dog is aggressive or not able to be easily controlled then boarding in a pet sitter’s home may not be the best choice of care.
  • Be sure to pack ample sundry items such as doggy poo bags, kitty litter & trays, puppy training mats, etc.

Can I use the service for my pets and also offer my services to other Pet Owners?

Absolutely! In order to do this you do need to set up two accounts which keeps it nice and simple for you.  You can use the same mobile number for both accounts but you will need to use different email addresses.  If you only have one email address you can easily set up a gmail account to create a second email address.

On the account that you want to use the service for your pets in My Account Details > Personal Details you should select

  • Are you looking for pet care services? (Pet Owner)

On the account that you want to have a wonderful time providing care for other people’s pets in My Account Details > Personal Details you should select

  • Are you offering pet care services? (Pet Service Provider)

The types of pet care services that you can offer are:

  • pet boarding (overnight or day care) in your home
  • home visits (visiting pets in their own home)
  • house sitting
  • dog walking
  • pet taxi
  • pet grooming (you do need to have qualifications for pet grooming)
  • pet training (you do need to have qualifications for pet training)

Why do I have to verify my mobile number?

The security of Pet Service Providers who advertise on our site is important to us and this is how we confirm that every Pet Owner who registers is providing the correct mobile number.

Do I have to upload a profile picture?

Putting a face to the name goes a long way in creating a sense of trust and security. A clear profile picture helps to develop this.

This applies to both Pet Owners and Pet Service Providers. Just as you need to have a visual of the Pet Service Provider you are considering for care for your precious pet, so too does the Pet Service Provider when they are considering a Job.

Pet Service Providers handle many Booking requests daily and they want to see who they are chatting with.

Being able to see who you they are dealing with adds a more personal touch and is especially important as, depending on the service required, the Pet Service Provider may be welcoming you into their home.

A clear profile photo is mandatory and a Booking will not be accepted by a Pet Service Provider without one.

Can I use the service for my pets and also offer my services to other Pet Owners?

Absolutely! In order to do this you do need to set up two accounts which keeps it nice and simple for you.  You can use the same mobile number for both accounts but you will need to use different email addresses.  If you only have one email address you can easily set up a gmail account to create a second email address.

On the account that you want to use the service for your pets in My Account Details > Personal Details you should select

  • Are you looking for pet care services? (Pet Owner)

On the account that you want to have a wonderful time providing care for other people’s pets in My Account Details > Personal Details you should select

  • Are you offering pet care services? (Pet Service Provider)

The types of pet care services that you can offer are:

  • pet boarding (overnight or day care) in your home
  • home visits (visiting pets in their own home)
  • house sitting
  • dog walking
  • pet taxi
  • pet grooming (you do need to have qualifications for pet grooming)
  • pet training (you do need to have qualifications for pet training)

 

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