How do I cancel my membership?
We would be sorry to see you leave us but, should you need to cancel your membership, please follow these steps:
- log into your account
- click on My Account Details in the menu on the left-hand side of the screen
- click on Change Account Status
- select your reason for cancelling your account
- we would love you to then provide Additional Feedback as we are always trying to improve our service
- Tick the Unsubscribe box
- Click on the Cancel Account button
What do I do if I have forgotten my password?
Resetting your password is simple. Just follow these steps:
- Go to https://portal.dontfretpet.com.au/login/
- Click on ‘Forgot Password’
- Enter your email address
- Click on the RESET button
An email will be sent to you giving you a link to be able to reset your password. If you have not received the email be sure to check your junk mail folder.