Your Account

How do I cancel my membership?

We would be sorry to see you leave us but, should you need to cancel your membership, please follow these steps:

  1. log into your account
  2. click on My Account Details in the menu on the left-hand side of the screen
  3. click on Change Account Status
  4. select your reason for cancelling your account
  5. we would love you to then provide Additional Feedback as we are always trying to improve our service
  6. Tick the Unsubscribe box
  7. Click on the Cancel Account button

What do I do if I have forgotten my password?

Resetting your password is simple.  Just follow these steps:

  1. Go to https://portal.dontfretpet.com.au/login/
  2. Click on ‘Forgot Password’
  3. Enter your email address
  4. Click on the RESET button

An email will be sent to you giving you a link to be able to reset your password.  If you have not received the email be sure to check your junk mail folder.

 

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