Communication with Pet Owners

Why should I establish a good relationship with the Pet Owner?

You will gain more business and more repeat clients if you establish a good relationship with them from the beginning.  Be friendly and polite.  Use their name but don’t call them “darl” or “lovey” as you need to show them that you are a professional.

Respond promptly as people don’t like to be kept waiting when arranging care for their pets.

Look them in the eye when you meet with them and smile.

If they come to your home for a Meet & Greet be welcoming and show them around the areas of your home to which their pet will have access as well as your yard (if it is relevant to the type of pet you are minding).

If you are visiting their home for Home Visits or House Sitting be respectful and wait for them to welcome you inside.

Ask them questions about their pet and listen to their responses.  Even if you don’t agree with their pet care methods it is important that you respect their point of view.

What’s the best way to communicate with Pet Owners when their pet is in my care?

The most important thing you can do is ask the Pet Owner what suits them best.  It is important that you are familiar with how to send and receive messages via Chat Now on “Don’t Fret Pet!” as well as via phone, email, text and video calls.

If they are travelling overseas they may not want messages or calls on their mobile as there are often hefty charges associated with this for both them and you. They may also not be able to check emails.  So, it is important to ask, before they leave, what works best for them.

What is important is keeping the Pet Owner up to date.  This applies no matter what service you are providing as Pet Owners love to know what is going on with their pets in their absence.

Upload photos.  If they are away, do this every day and tell them something about how their pet is going, what they have been up to and what special things you have done for them.  This helps to relieve any anxiety that they may be feeling and also helps you to develop a rapport with the Pet Owner which will ultimately lead to even better reviews.

We do recommend that you follow up any verbal agreements in writing so that there are no misunderstandings.  An example of this is:

“Great talking with you, Jacinta, I just wanted to confirm that you want me to give Herbie 1 Cartrophen per day for 3 days.”.

When typing up any communication be sure to read it before sending in case predictive text has made some changes or in case you have mistyped anything.


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