Do Consumer Laws affect your services?

How do Consumer Laws affect me when providing a service?

When a person purchases services from someone they were connected with through a sharing economy platform, like “Don’t Fret Pet!”, they generally have the same rights as they have when they buy in a store or pay for a service through an office. They have the right to expect from you:

  • truthful and accurate representations, statements or claims
  • all the necessary and important information that they need
  • transparent disclosure of the relationship
  • that your services will be supplied with due care and skill and within a reasonable time.

Watch this short video on your obligations when you advertise through a sharing economy platform:

What are the laws around transporting pets in cars?

As you must be in full control of your vehicle at all times you can be fined and earn demerit points if you have an animal in your car that is distracting the driver.

Animals must be in a secure area of the vehicle. Restraining a dog in a car may provide several safety benefits both to the dog and the occupants of the car:

  • Driver distraction – the dog cannot move around within the car and therefore has less potential to distract or disrupt the driver.
  • Collision protection – in a collision, the dog may be less likely to become a projectile thereby potentially decreasing the risk of injury to the driver or passengers.
  • Window safety – restraint may prevent the dog from jumping out of a moving car’s window which may reduce the risk of injury to the dog and other road users.

The RSPCA can issue fines, under The Prevention of Cruelty to Animals Act, if an animal is injured because it was unrestrained.  Drivers face up to six months’ jail and fines of up to $5,500.

There’s no rule about a dog riding secured in the front passenger seat but please be mindful of the fact that airbags deploy with incredible force and can seriously injure or even kill a dog if it is struck by an exploding airbag.

Rules, demerit points and fines may differ slightly between states. To find out what rules apply in your state or territory, contact your state or territory transport department:


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