Meet & Greets – Important Information
Which services should have a Meet & Greet?
It is highly recommended that for any Pet Boarding (in your home), Home Visiting or House Sitting Bookings or Jobs a Meet & Greet is carried out. It is in your interest to be sure that the pets you are caring for suit you and, if you are visiting or living in the Pet Owner’s home, that you are comfortable with the environment and the tasks required of you.
How important is the Meet & Greet?
Finding out on the start date of a Booking or Job that the pet/s involved are not what you expected or that the Pet Owner’s 50kg Rottweiler hasn’t taken a shine to you is far from ideal and can cause a great deal of stress for all involved. A pre visit conducted well before the start dates gives everyone time to get to know each other and to decide if all parties are happy to proceed with the Booking or Job.
How soon should we arrange the Meet & Greet?
Straight away! Even if your booking isn’t for many weeks it is important to arrange the Meet & Greet as soon as possible in case either you or the Pet Owner decide that it is not a good match. That will then give the Pet Owner time to arrange an alternative sitter and free you up for other Bookings and Jobs.
Do Pet Owners pay before a Meet & Greet?
Payments are always processed through the secure payment system on the “Don’t Fret Pet!” portal. Full payment is required 14 days before the Booking/Job begins and, if the Booking/Job is added to the portal prior to that, a 10% deposit is requested. Therefore, it will depend on when the Meet & Greet is held as to whether or not any payment has been made. You are able to see this on the Booking/Job.
You receive your payment at the successful completion of the Booking/Job after the Pet Owner has approved payment or, if they fail to do this, you will be flagged for payment 7 days after the booking is completed.
What questions will I be asked by Pet Owners?
The Meet & Greet is the opportunity for both parties to find out more about each other so think about what you want to know about the pets, and the home if you are doing Home Visits or House Sitting. You will want to ask the Pet Owner about their pet’s needs and the Pet Owner is sure to also have a number of questions.
Here is a list of questions the Pet Owner may want to ask you:
- How much experience have you had with sitting this particular type of pet?
• How many pets have you minded before?
• Do you have any references?
• Why do you like being a Pet Sitter/House Sitter?
• How much time will you be able to spend with my pet?
Pet Boarding: Is my house and yard Meet & Greet ready?
First impressions are so important. If you don’t prepare your home and yourself to impress the Pet Owner you could be starting off on the back foot before you have even begun.
It is imperative that you prepare and present your home and yourself in the best manner possible. This will not only win you the Booking or Job but will also set the Pet Owner’s mind at ease.
Have the house clean and pet-proofed. Have you picked up dog poo and mowed the lawns? Tidied, mopped and generally cleaned inside.
If you have your own pets. Are they positioned where they won’t overwhelm the arriving guest pet?
Be punctual. This is a business transaction and you need to treat it as such. If you have said a particular time that you will be available and ready to meet the Pet Owner then it is important that you honour this appointment.
Are there any animals or breeds of dogs or cats that I shouldn’t mind?
The size, breed and temperament of a pet being cared for are all very personal decisions. You should know what type of experience you are after from the service you offer. If you are athletic and love to go for a run you may wish a more lively pet that can accompany you. Alternatively, you may prefer a gentle stroll and then a cuppa in front of the telly. An appropriately matched energy level in the pet will be paramount.
To find out more on specific breeds and their general behavior patterns it is a good idea to Google the breed you are considering.
What should I do if I don’t want to mind the pet?
It can be difficult to tell a Pet Owner face to face that you don’t want to mind their pet or look after their home. If you find yourself in this situation we suggest that you ask them if you can have a few hours to think about it and then send them a very pleasant message via the Chat function on the portal to let them know that you don’t feel that this Booking or Job is right for you. Do this as soon as you can to give them time to find an alternative Pet Service Provider.
What should I do if I don’t want to housesit this home?
It can be difficult to tell a Pet Owner face to face that you don’t want to look after their home and pets. If you find yourself in this situation we suggest that you ask them if you can have a few hours to think about it and then send them a very pleasant message via the Chat function on the portal to let them know that you don’t feel that this Booking or Job is right for you. Do this as soon as you can to give them time to find an alternative Pet Service Provider.
What information should I get from the Pet Owner?
The more information you have on the pet and/or the home the easier it will be to care for them. Ask as many questions as possible and remember to take notes so you remember! Click here to view a list of questions that we have prepared to help you to obtain as much relevant information as possible during the Meet & Greet.
Do I have to have a Meet & Greet every time?
No, if a pet has stayed with you before and there have been NO MAJOR CHANGES then a second Meet & Greet is not necessary.